My toes were frozen, my feet were numb and the pain shooting through my thighs was sheer torture. We've sent men to the moon, but can't engineer a ski boot that fits comfortably (or create a "Fast Track" lane that's actually fast - but that's another rift)! I'd only been on the ski slopes for a few short hours, but by mid-morning, I knew I was done. Big bruises were already forming on my shins and my right calf was so tender, I wondered if I could make it down the mountain without ski patrol coming to my rescue.
Slowly and painfully hobbling into the lodge, I vowed once again to take up snowboarding, if only to avoid those damned hard-shelled boots. Silently cursing my bony feet, the sub-zero temperature and the manufacturers of ski boots the world over, I realized I'd have to return the boots as soon as we flew home. In the meantime, it was back to rentals.
"We'll figure this out together," Tom, the owner and proprietor of Montclair Sports, assured me when I unexpectedly showed up, purchase in hand. "I want to make sure that whatever boot you own should 'fit like a glove,' but more importantly, I want you to be happy. Don't worry, we'll find the boot that fits your feet."
What Tom intuitively brought to the process was a heightened awareness and a keen sense of responsibility to 'get it right.' As a result, I felt incredibly secure in his hands and I trusted his advice and his recommendations.
Like Tom, helping my clients find the 'right boot' and understanding their particular journey and their reasons for selling or for purchasing a home, is essential to the success of our relationship and to its outcome. I've yet to work with the Buyer who walked into the first home he or she saw and said, "Close enough. This one will do. Would you prefer cash and how soon can I move in?"
I have; however, worked with Buyers who specifically bought a house for their kids, for the schools, for a new job, for a home-based profession, for a hobby, for a garage, for a view, for its potential, for its value, for its location, for the weather, for a grand piano, for an art collection, for retirement, for an aging parent, for a new baby, for a returning college graduate, for an au pair, for a gazebo, for a yard, or for a cherished pet (the adjoining neighbor was the dog's sitter).
You bet and with good reason. A home is more than a simple investment - it's where you live your life! Whatever the compelling reason for purchasing or selling a home, the motivation is uniquely yours and it's always the right choice. You may have one reason or you may have many. Either way, my job is to help you clarify and achieve those goals to the best of my ability. Listening to your concerns - without judgement - is part of the process. Assuring your sense of comfort and understanding my responsibility to 'get it right' is as important to me as it is to you.
I look forward to working with you. And thanks Tom, for service above and beyond. I'll never shop for sporting goods anywhere else but Montclair Sports.
Now can you fix the Fast Track lanes on the Bay Bridge?
Julie Gardner, has been writing The Perspective for 14 years and has published more than 500 essays. She is also a frequent contributor to the Sound Off column in the Real Estate section of The San Francisco Chronicle.